25 Jan 2020
Hello, I would have rated this tour 5 stars, but we did have problems with the trip. I received confirmation on 12.10.19 from Grayline Vietnam Threeland Travel that you had received our change of hotel pick up details. Yet, yesterday the day of our trip having already been notified that you would pick us up at 8:30am the rep arrived at 10:15am. During this time our hotel people had tried to contact you at the office number given and was getting no reply. When he came he had gone to the old hotel so had not been advised of new hotel details. This was not his fault and someone in the office should have updated the booking......they did have 4 months notice, so really not good enough! Also why were the phones not being answered!
I Would also recommend asking the height of people when at the time of booking as the bikes were really too small for us. All in all though when we did get going the trip was great.....no waterfall due to dry season, but hey ho, the cycling and kayaking were superb, cycling through the countryside and kayaking on the Mekong River; which was what we really went for. The guide was very apologetic at the delay and was very good.