13 May 2024
We booked and paid for this online , and after travelling for nearly an hour we arrived and met the rep Jlana - from Discover Cracow only to be told there were no tickets for our family and none were available.
We were told to telephone Discover Cracow and the telephone advisor emailed to say the refund would be processed within 2-3days …… 10 days later we are still awaiting our refund. This has turned what should have been an enjoyable and memorable experience into a bitter and extremely disappointing one.