07 Jan 2025
We booked this tour for the first Sunday in January. Communication with Madeira Explorers was excellent prior to booking, very quick with email replies within office hours and instructions on pick up were clear. We were advised to wait at the hotel reception for pick up between 9 am and 9:15. We were there early, and waited till almost 10. No one came. There is a mobile number on the website for contact outside office hours - there was no reply to texts or calls. The office is closed on a Sunday but I expected an email explanation on Monday - I have had no reply to my emails.