22 Mar 2025
We we went to Cancun through west jet vacations for the march break. We were staying at bahaiprincipe Tulum hotel. Airport transport from Cancun airport to the hotel was smooth. Airport nexus representative was efficient and polite. We were given a slip and was instructed to book our return transfer to the airport 24 hours through the nexus app.next day I received a call from the hotel nexus representative to meet her next day to book the return transfer to the airport. .i told her that we were told to book 24 hours before the departure. She said it’s wrong. That we should book 24 hours within arrival. We knew she was to sell some vacation trips. We are here on a vacation to enjoy. My children had made some plans so didn’t meet her the next day. One day before my departure I went to meet her to book my transfer. She was angry that I didn’t come the next day..she was very rude to me. She said that we were not eligible for the transfer.I asked her name she hid her name tag .I think she is Monica. She was there on the 14 th of march. It should not happen to anyone. .i was treated as a dirt. It should should not happen to others. Book local excursions on your own most our run by the local government. You will save a large amount. Book your transfer through the app. I phoned them and was able book my transfer. Don’t get tricked by the bahaiprincipe Tulum hotel representative