20 May 2025
From what I'm reading the same thing happened to me as to several. I had a private transfer booked back and forth from the airport to my hotel. On arrival, all well, as they have a desk at the exit of the airport, you can not be left on foot. On the way out, I had to be picked up at the hotel at 12 noon. We had confirmed the transfer the day before and even the same morning I confirmed well the pick-up hotel and schedule. We stayed in the hotel lobby from 11:50 and no one ever called to find us. At 12:20 when we claim service we are told that the car was, and since we were not and left and have it as a no show. I ask them to send me another car and tell me they don't have one, to take a taxi and ask for a refund. Obviously nothing yet, they make you talk on whatsApp and since it is all automatic you can not talk to anyone.