Elektrofahrradverleih im Golden Gate Park

Awful experience today.. we hired 4 bikes, including one of the larger e.bikes, unfortunately we got a flat en route to the Golden Gate Bridge and the ‘customer service’ provided no assistance whatsoever. If anything they made it worse by ignoring us and giving us conflicting information… they wouldn’t speak to us directly (only via WhatsApp) directing us to an alternative cycle shop 37min walk away (which couldn’t help anyway) and then expecting it to be pushed back to the location over a 1.5 hr walk away… This was a 40kg bike, and very difficult to push, without the SF hills! It ruined our day and cost us over $240… We cycle a lot, we aren’t new to bike hire, flats are a common occurrence when cycling and it’s insane that they don’t have a contingency plan in place for when this happens. I dread to think how bad this could have been for someone alone, smaller, or older in the hot San Francisco sun! I can’t believe a cycle hire company would operate in this way, it is irresponsible. We’d have been much better off hiring the bikes available to hire via the on street racks and that just isn’t right… I would never ever hire from this place again and would recommend against doing so if you’re even considering it!

I reserved 2 ebikes online and paid online, as well. When we arrived on time at the Haight rental location, the attendant told us there were no ebikes available and the attendant had no visibility for when the ebikes would be returned. I requested a refund but the attendant told me that he does not have the ability to process refunds and that I need to email [email protected] to request a refund. He gave me a hand-written post-it note to attach to the email. I sent at least 3 emails the week following the rental and received no reply whatsoever. When calling the 415-854-2222 number, the agent says they can't do anything and the only recourse is contact through the email. $150 for 2 bikes for 4 hours - wasted!

Sehr günstige Lage zum Golden Gate Park. Die Tochter im Teenageralter und ich mieteten Elektrofahrräder, damit wir Twin Peaks und andere Hügel hinauffahren konnten. Fahrräder waren in einem super Zustand. Personal freundlich und sehr hilfsbereit. Wir haben unsere eigenen Helme mitgebracht, aber sie haben sie zu mieten, zusammen mit Schlössern und - am hilfreichsten - einem Halter für unsere iPhones. Alles in allem eine tolle Erfahrung und wir würden auf jeden Fall wieder bei ihnen mieten.