22 Apr 2025
Took the time to book online beforehand. Booked it for 11 AM. As I got to the rental office, I was told we had to wait for 45’ since they ran out of e-bikes.
As I complained, the person delivering bikes said there was no customer service, since they are all in NYC.
I expressed my frustration to the only person there, who was not ultimately responsible for.
Sent a note on email asking for help. Just got a thank you.
Poor logistics. Terrible customer service .
Don’t rent!!
Blazing saddles is almost next to it and has plenty of bikes!!!!