SPYSCAPE Museum und Erlebnis

While this is a great concept , I highly recommend that no one bother with it, especially if you're visiting or coming from further away. We are visiting from Canada and I booked the most expensive all access option as a gift for my husband for Christmas. I had confirmation and even a reminder a couple of days ago. After taking a taxi to our booked time slot we were told,along with another family of 5, that they decided to close early tonight and wouldn't be able to accommodate us. Apparently it's because they have a party tomorrow night and staff found out about this days ago, yet nobody in either group received a call or email trying to reschedule or even informing us of this change,which is uncourteous and very unprofessional. They nonchalantly offered to host us another day instead despite the huge inconvenience, but given that we don't live here we don't have that much availability, we demanded a refund. The fact that management would bump paying customers for a last minute event leaves a bad taste in my mouth and even more so that they didn't even care to inform us in advance. They let us play the games for like 45 minutes by the time we were through everything, but it was so busy and we didn't even get through all of them. They gave us cheap wristbands on our way out, but my hubby and the other group were really looking forward to the full experience and unfortunately that was ruined by very poor management. Looking now I see a few similar reviews and wish I had booked something else for my hubby rather than wasting time at Spyscape.

Being spy-profiled on the way through was very interesting. The puzzles and question stations were fun, but the lazer room and lie detection tests were a real highlight

My 9-year-old had been to Spyscape for a friend's birthday party and loved it, so my husband and I brought her again last weekend. We paid for the 50 minute game experience. We all had a ton of fun, but there were a few things Id' keep in mind before going back. First of all, we bought a timed ticket for 5 p.m. on a Friday. I thought that because the tickets were timed, there would be more thoughtful control over the number of people who'd be there, but once you're in, you're able to buy more time, so there were frankly just too many people when we first arrived. As a result, we waited on long lines for games that lasted 2 minutes. The most frustrating part was that a group of kids kept pushing in front of us. Ultimately, after playing only a few games, we felt pushed into buying more time. I feel like there are ways for the company to make money AND let patrons have a good experience. The games are genuinely good for people of all ages, especially as they increase in difficulty. But the lines that weave in front of doors that people open onto you as they exit the game rooms, and the relative chaos that comes with moderately supervised kids, made it such that we (New Yorkers who live close by) probably won't come back OFTEN, which we do for some experiences in our beautiful city. Maybe we'll just have to come back after hours or on a day other than a Friday.