20 Dec 2024
Very disappointed in the entire experience with Big Bus company. We booked a 72 hour pass, however the code in Viator showing we had the pass disappeared from the booking after the first day, and we had a major hassle using it the following day. The first day, we got to the closest stop to us at 9:15, and waited until 10:35 for this company to show up. In the interim, three Grayline and two Greenline hop-on/hop-off buses came and went. A representative of Big Bus was at the stop, but was not helpful, just kept saying it was coming. While traffic might be a factor, the fact that two other companies were running, would indicate otherwise. As a result, we had to scrap our plan to use the bus as transportation the following day to get to our Colosseum tour, because we would never have made it to the meeting place on time, despite our tour not starting until 11:15. We ended up having to pay for a taxi ride instead.