Big Bus Rome Hop-on Hop-off Open Top Tour

It was amazing and descriptive. The audio guide was very descriptive and went over all historic stories

Não voltava a repetir esta experiência e o meu objetivo com esta review é que possa ajudar outras pessoas a não serem enganadas! O senhor que nos vendeu os bilhetes disse que nos fazia um preço especial de 24€ quando ao preços rondavam os 35€ e que podíamos usar os bilhetes durante 24h para andar no autocarro pela cidade. Além disso, disse que tínhamos desconto numa gelataria e no McDonald's com os bilhetes, o que nos pareceu espetacular. Descobrimos ao ir a gelataria que não tínhamos desconto e pior que isso... o nosso bilhete não dava acesso ao autocarro durante 24h, apenas durante 3h. Indignados com o sucedido, procurámos o senhor e quando o encontrámos desmentiu tudo o que disse, colocando-nos numa situação complicada. A nossa sorte foi termos falado com uma colega que acabou por perceber o sucedido e nos ajudou a alargar o horário permitido no autocarro. No entanto, não aconselho esta atividade pela falta de honestidade e transparência! Só querem vender bilhetes e quando vêm que se tratam de turistas, abusam!

Let’s be honest—Rome’s public transportation can be a bit of an adventure. Locals will even tell you, “Relax... buses aren’t exactly on a schedule.” And they’re right. In our case, a public bus driver on the way to our Big Bus tour stop decided to embrace that fully—taking an impromptu cigarette break, making a few calls, and even getting off again to throw away trash. As you can guess, we missed our scheduled Big Bus evening tour entirely. When we finally reached the stop, three Big Bus Rome employees reassured us that we could email the company and request a full refund. It wasn’t quite as easy as they made it sound—it took a few emails and some patience—but in the end, Big Bus made it right. They worked with us to apply our unused Rome ticket in the next country we flew to, which we really appreciated. That flexibility helped turn a frustrating situation into something positive. ???? What Big Bus Gets Right: Informative audio guides in multiple languages Buses with open-top views Staff at the stop who try to assist when things go sideways ???? A Note to Future Riders: If you're using Rome's public transport to get to your Big Bus stop, build in extra buffer time (we only built in an extra 45 minutes on top of the scheduled bus route time) seriously. Rome runs on its own clock. But once you’re on board, Big Bus is a solid way to explore, especially if you’re new to the city or traveling with someone who needs a more relaxed pace. Rating: 4/5 – Big Bus Rome isn’t perfect, but they stood by their service and helped us recover from a missed tour. Friendly, professional, and ultimately a company we’d use again.