30 Aug 2025
The tour operator would not bring us to our hotel, which was on a canal near the Grand Canal, and said they would drop us on the Grand Canal and we could walk with our baggage the eight minutes to our hotel. Instead, they advised us to book one of their water taxis at a cost of over twice that of the original transfer and they would refund our original transfer payment. We took the private water taxi -- which was fun! -- but they only refunded half of our original transfer payment. We questioned them about this on our return to the airport, and they told us to apply again to tripadvisor for the full refund. There is no obvious way to do this, because tripadvisor has indicated that our trip was completed and they made a partial refund. Too difficult to do business with!