05 Oct 2025
This was a horrible experience. We just arrived to Italy for a 10 day holiday. We met the boat guide at the pier. His first comments was “great a full boat” and with a disgusting look on his face and very rude. He proceeded to throw our luggage on the boat then took us towards Venice. He started making comments like you “you guys need to ask for a different taxi next time because you’re paying the same price if you just had 4 on the boat. I said the booking listed we would have 4-8 on the boast and that’s why we paid more. He said “no you’re wrong” then grabbed his phone and called someone and just talked to his friend the rest of the way although we were trying to ask questions. We ended up with 14 people shoved on this tiny boat. Worst experience for the first stop and first time in Italy. I then contacted the company for a refund or compensation and was told sorry nothing we are going to do about it. I hope at least this review will then reach more people since the company won’t do anything about it.