30 Sep 2024
If I could rate this zero I would.
Do not purchase any tickets from
sorrentotickets.info. I booked a tour and got two confirmation emails. Their tour excursion book and both emails say "hotel" pick up accommodation.
Nowhere in the emails did it state to look for a third email to confirm the correct pickup location. This third email that I never knew to look for based on the communication given to me went to spam as it was from an employee, so the address got flagged as it was from Italy vs the company email I originaly received just fine. I reached outed around 0715 trying to understand what l needed to do to get on the tour. By that time they were able to confirm that the only way to get on the tour was to go to the marina, as they kept staying they were figuring it out it was 0805. I needed to be at the marina at 0815 and the taxi was a 24 minute taxi drive. When I spoke to the manager she stated it was my fault, that the provider tried to call me many times, which is in fact incorrect, I tried to show them they wanted nothing to do with me or help me, and that I should have known to get to the marina from my hotel. I only wanted a refund but they cannot issue one as it is “my fault”. The manager refused to give me her manager/owner information to try to resolve further. Customer service is terrible and its all a scam if you "mess up" DO NOT GIVE THESE PEOPLE YOUR TIME or MONEY.
First two images or what “multiple calls” from vendor mean.
The 3rd and 4th is when I reached out to try to find a solution to then being told to get a taxi.