29 Apr 2025
I booked my one day Iguazu trip with this company and it was nothing but a nightmare dealing with them. Not only did I find out after the fact that they had over charged me for this trip, but they also had no compassion when I fell sick and was throwing up the morning of my trip. All they said was I'm sorry, we cannot modify your trip and no monies would be reimbursed. I asked to go another day and they said I would have to pay the full amount again. This was mainly a service and not an actual product I purchased. Having worked as a senior level manager in a Fortune 500 company for many years, I know there are many ways to handle and satisfy a client and that exceptions can always be made. Never will I ever use this company again in the future. They have lost my business along with many of the people that I recommend things to in my travel network.