Auschwitz-Birkenau Memorial and Museum Trip from Krakow

Fantastic experience all round. Messaged us via text, whastapp and email to advise of pickup time day before and morning of pick up. Pleasant driver and organised trip. No documentary shown on way as stated on booking but we didnt notice to.be fair. Picked up at 655am and straight into auschwitz more or less on arrival. Guide was friendly and well informed and answered questions knowledgeably. Clean and roomy vehicle to get you there. Would definitely use again for other bookings.

Mr shuttle advises a time of 7.00 am or pick up I understand he has a caveat saying do not book anything else on the day But when we had not heard anything by late afternoon the day before the trip I contacted via TripAdvisor to ask for confirmation. Within two minutes I received an email saying my tour was not starting until 4 pm.. I was not pleased and looked around for another trip but with little notice, we had no option but to accept or not attend I am not going to lie I was extremely annoyed as we had made evening plans. We were picked up at our hotel on time by a lad in a car who was pleasant on the route we picked up another couple. We then went to the bus. Which we both found a bit strange but again it worked out. We found out they had been advised late on the tour would be later also at short notice Once on the coach Driver did not speak English so no information on route on arrival we met a third person who then provided tickets and introduced us to the guide. She was nothing short of phenomenal she was passionate about the history and I found her most informative And took time to answer questions I get that some say they felt rushed but you could spend hours looking and reading . All I can say is our guide gave us enough info and covered everything .. if people want to take longer I would suggest they do not go on a tour but go as individual tickets . We departed back to Krakow about 7pm and although the tour says hotel pick up be very aware it does not include hotel drop off you are let off near train station ... for us it was a short walk so no issue but others may be disappointed Mr shuttle the tour was fantastic and well organised in the end. I would just suggest that a bit more clarity is given about actual times and pick up and drop off. Because apart from that you and your teams were spot on and everything was great. Anyone booking should get confirmation about actual times way in advance. As we thought we were going on a morning trip which turned into a evening trip with not enough notice to find an alternative

Felt way too rushed by the driver to get from place to place—got yelled at when trying to go use the restroom once during the 5 hour experience. Driver was a bit rude to our group as well. Very rough drive, would not recommend for car sick-prone individuals. Seats in the van were very wobbly and driver would constantly slam on brakes. Tour itself was nice and the Auschwitz guides are very knowledgeable. Tour did not end late afternoon like stated, ended closer to 1. Worth it for the low price I guess.