04 Feb 2020
We booked a private tour to Malacca from Kuala Lampur via Viatour They farmed this out to Riyas tours. We wanted to do the trip and then be dropped at the airport at 4 PM for our 6 PM flight. I spoke to a Viatour agent to do the booking to clarify the departure time as well as the drop off time. I had asked for the driver to contact me directly to sort out the details. No one contacted me so I again contacted Viatour who arranged a three way call with one of Riyas tours managers. He said that we would have to leave at 7 AM in order to do all the the things on the tour plus he told me that there would be a $40 US surcharge Ultimately we settled on a $25 surcharge even though the airport drop off was shorter that going back into the city.
Our driver Steven picked us up at 7 AM He did drive us to Malacca but did not give a tour or offer any advice
I tried contacting Viatour to complain but no one has seen fit to contact me
This was a non tour. Basically a non caring person ( and company) doing a terrible job. I would be reluctant to use anyone with a Riyas connection