25 Dec 2022
Took 2 tours in KL with them. A half day market tour and half day KL tour.
Both tour supposed to start at 9am. Both times the tour operator messaged me and asked if the tour can start later. I said no. The first KL market tour is ok. The driver show up at 9am.
For the KL city tour, someone message me and 10 mins before the tour start and ask if I can change the tour to start at 10:45am I said no because I have a flight to catch at the afternoon. They said ok, will be there in 10 mins.
They didn't show up and called 9:45am and said their car broke down but will be there to pick me up in 15 mins. They finally show up at 10am. An hour late and I am sitting at the lobby and wait for an hour.
Since they keep asking me if I can start the tour late, I think they don't plan to come on time anyway. For whatever reason, this is not acceptable.