30 Jun 2025
We booked the morning Gaudi tour and got a missed call and whatsapp message the day before saying they wanted to change our tour to the afternoon for technical reasons. We then get another message saying it was a mistake and they will see us on the morning tour. Then an hour and a half before our tour is due to start we get another WhatsApp message saying they wanted to change it to the afternoon for technical reasons. When I asked what these technical reasons were they said the segway hadn't charged due to a power outage in their shop. This was obviously untrue as when we arrived for the afternoon tour we saw the morning tour returning on the segways. When we start the tour we find out they have swapped us to a different cheaper tour without telling us. We are told by a tour guide that this happens a lot and they just hope people won't notice. We asked to speak to the manager on return where the receptionist claimed to be the manager and showed the customer service skills of a peanut. The whole thing was a nightmare. I have used another sevway tour company in Barcelona called Sun Segway tours that were much more professional, so my tip is book with another company.