19 Dec 2023
Most memorable part was when the tour operator gave us little to no notice that they wouldn’t pick up from our hotel even though we booked weeks in advance. We got the message 8pm the night before that they do not pick up from outside of Kuta even though they knew we were staying in Seminyak as we had requested pick up and paid extra for what we believe was pick up from Seminyak. Rang tour operator and no answer. Sent message and ended up ringing Viator to find out your operators meant to confirm 72 hours prior and we were lucky to get 11 hours notice. Still waiting 3 days later to see if we will get a refund