19 Jul 2025
My experience with the El Yunque tour was disappointing overall. The visit to the rainforest was extremely short and simple—nothing like the pictures or descriptions shown in the promotion. Then the driver dropped us off at Luquillo Beach at 12:20 p.m. without any explanation and simply left us there. We were not informed that we would have to cover extra costs to rent a beach chair and umbrella, which was an unexpected expense.
To make things worse, the driver came back 59 minutes late to pick us up, and we had to wait another 15 minutes for all the other passengers to arrive. Almost 6 Hours at the beach was terrible experience. The kayaking activity was the only part of the tour that was truly amazing. As for the “snacks included” in the package, they were just a small bag of Lays chips—which is unacceptable considering the price we paid for the tour.
In summary, the service did not match what was advertised. There was very poor communication, disorganization, hidden costs, and an overall lack of professionalism. Only the kayaking experience met expectations. I would not recommend this tour in its form.