20 Jan 2023
I bought a private tour with my husband to the lake but when we came to the lake itself turned out we have to take tour with local guide and a huge group of other tourust.
It's not allowed to get to the lake alone ( with our own guide from this agency), you have to go 1,5 hours with the whole group and with stops every 2 minutes . You cannot turn back and you cannot go in your own tempo too.
These are the rules of the lake, and no one warned us about it before, this is exactly the type of excursion I hate and would never go if I knew.
My husband had a knee surgery and he cannot stand too long , so walking 1,5 hour with constant stops is impossible for him. We tried to get a permission to walk with our guide fast to the point where we can see lake, but it's not allowed.
After we found that out we asked manager who sold us tour to solve this fairly ,I didn't expect for full refund, only partial - but we got nothing.
- I asked manager Miguel Montoya before buying if we can stop the tour at any time or if we can make it fast, and he said yes - which was a lie. We feel scammed and disappointed with such attitude!