07 Oct 2024
Our Viator ride texted us that they would be late for our 0500 pickup. When it was time to leave our room we checked out of hotel. A driver came in the door who spoke very little English, said our name. I verified with the hotel clerk that this was the airport transfer.
We had paid ahead and when we got to airport, the driver asked for payment. I showed him the voucher. He called the hotel and then we talked with hotel clerk who admitted it was his mistake. So we never took the Viator transfer but there is not a n/a (not applicable) choice on your survey.