02 Aug 2022
I bought this tour for my sister's birthday. I checked and double-checked again to make sure that she could be picked up in Tulum and still go to playa del carmen and be dropped back off in tulum. Well, that did not happen and after several phone calls to Mexico we finally got her dropped off back in Tulum but she missed the playa del carmen part. I was then told I would receive a 50% refund which has not happened and I keep getting blown off. This was a tour on July 8th. I was told to contact Expedia and they also stated that the company needs to issue the refund. The only good part about this tour is she enjoyed the part she actually received.