Drive an Atv shared, swim in a Cenote and ziplines in the Cancun

The expectations were high, yet due to rain the ATV part of the program was limited, there was no real jungle experience. The zip line is fine, yet short and all our clothes got oil, some had to be disposed afterwards. The cenote is nice.

If I could give zero stars i absolutely would. First and foremost, we booked this excursion that was supposed to include transportation pick up from the hotel but it doesn’t say when they will pick up or any information about getting picked up. I have called not once not twice but 10 times and left 10 voicemails trying to get in contact with the operator. I have called Basore multiple times as well like it’s honestly ridiculous that I wasted a whole day and can’t get another excursion because this company cannot communicate efficiently or standby their word they have absolutely ruined my vacation. If you do book these excursions I would book through another company use trip advisory or something of the sort because they are not reliable and they do not communicate. Well I repeat do not book through this company. Also, they wrote me a message and said we are here to pick you up. I wrote back in one minute no response and not here. Complete liars to make it look like they were here when in fact they were absolutely not here I want my money back!

Supposed to be a 12pm event. Was picked up at 1pm. The communication was a mess, had to call viator customer service over and over again because the operator does not pick up the phone. And all the viator can do is that they will leave the message to operator to pick up as soon as possible. Finally got into touch with operator but they made excuses, said like driver had a flat tire. I asked the driver if he had flat tire. He said I was not in the list in the first place and later he got a call around 12:30 to pick me up. Other than that, activities are good. Cenote might be one of the smallest of all.