27 Apr 2019
Think very carefully about booking a balloon ride with this company!
Had our booking cancelled the evening before it was scheduled (after originally booking months in advance) because they had decided to take a bigger group booking! Not sure exactly whether it was the balloon company (Kaya Balloons) or the travel agency (Anka Travel), as both blamed each other! Even more disappointing as we had all traveled from UK for this once in a lifetime experience. The whole service was diabolical, and it took me all day to try and get a response from someone about the status of our scheduled ride. Initial information was that everything was fine and then late in the day, they had cancelled everything, leaving no time to try and make alternative arrangements. The only minor positive was that we did get a swift full refund. But that was of only minor comfort as the whole family had been looking forward to seeing this magical place via a sunrise balloon trip. Very disappointed.