28 Dec 2023
My partner and I built our trip to Antigua around the morning Volcano hike booked through El CA Express via TripAdvisor. We saved the hike for our last day as we wanted our final day in the city to be memorable. 12 hours before the scheduled pick up time, they still had not reached out to us to confirm the pickup location. As we were on the phone waiting our turn after putting in our confirmation number, we received an email that our reservation had been canceled with no explanation or offer to rebook - no communication at all. Be warned — the El CA Express company is not reliable and may cancel on a moments notice (literally).