Shared Shuttle - between Antigua and El Paredon

Shuttle from Antigua to El Paredon said it would be max 2 hours - our ride was from 9:00AM to 1:45PM. Significantly longer than was advertised. The driver did stop for 1 bathroom break.

An unparalleled experience. We booked a shuttle for 3 from Antigua Guatemala to El Paredon. Our shuttle was late, which was not a huge deal at first. While waiting too long, I called the customer service who said our van is on the way. Of course it was not. My wife went to the shop across the road for about two minutes. In the mean time the shuttle arrived, the "guide" shouted at us that we need to leave. I told him to wait a minute, my wife is coming in a second. He said then they will come back and pick up other passengers first. I told him, no, he should wait because we waited 55 minutes for him already. He wanted to leave us there (I had to run after the bus and knock on the window), including my father who has problems with his legs. In traffic. The guide (Due South) screamed at me that they are late "because of passengers like you for whom we had to wait"... His tone, the situation was incredible, it was humiliating and everyone on the bus was shocked. So he blamed his 55 minutes delay on me. We talked to the first passenger that day, she was picked up 25 minutes later than supposed to be. So the whole process was delayed from the beginning. Needless to say that we traveled squeezed, uncomfortable, with a dog on board, etc. When I complained to your customer service, nothing has been done, a voucher for a private shuttle was offered with payment options included... Never asked for anything like this. If you offer something, offer a shuttle for free the way back, but dont get so low. It is hard to understand why a Tripadvisor company is dealing with companies with such bad service. Never again and I will make sure people are aware of this bad service you offer.

Waited an hour for the bus. Then needed to change to the actual bus. As those busses have foldedable middle seats we were unfortunate the one who needed to seat on those without any back seat. No fillings anymore in the seat cushions. Terrible !! If you let people pay a couple of euros extra you don’t even have to fill those seats … and everyone has a better journey .. fully packed with Dutch legs this is a nightmare