06 Nov 2024
We booked this trip for the 2nd part of our week in Marrakech after doing a lot of research. We wanted some time out of the bustle of the city and love hill walking as a family and wanted to see a different side of the area and this sounded the perfect trip, well reviewed on this tour and as an operator.
I booked a couple of months in advance and then contacted the operator by email a couple of weeks before to finalise arrangements including kit we would need, pick up point advice. The name of the operator is opaque - but I booked through this link on TripAdvisor and the confirmation details were for Targa Travel & Trekkinginmorocco. Basically I had no response to emails, WhatsAap message or calls from the info on their website. Given it was a 3 day hiking trip - we had no info on what we needed - and we had no alternative or back up accommodation for the end of our trip - I took the sad decision to cancel for a full refund offered through the trip advisor booking system early in our week in Marrakesh.
We were so disappointed not to take the trip. We were looking forward to it greatly. We had not wanted to spend the full week in the city and ended up having to book last minute alternative accommodation which was not great, in the new city. It was a poor end to a great week. Whilst I received a full refund, i also messed with other bookings meaning I lost £40.
There are no recent reviews for the trip itself but many for the operator which given they are still accepting booking means presumably they are still in operation. If you don’t run the trip any more just confirm and I could have made alternative plans. Otherwise you really need to up your communication. I also booked a Riad, cooking classes and bike tours before travelling to Marrakesh and the communication in respect of all, through Whatsapp and email was quick and clear.
Poor.