26 Dec 2024
Not a good experience from the start. I booked this trip via trip advisor, however the tour operator "splendor of Morroco" had no idea about the trip. At 4PM (scheduled pick up time), I had to call them to ask about the pick up and then they asked me to send the confirmation that I received from "trip advisor" to them (strange how trip advisor manages the booking!). After sending the confirmation to the operator, they sent a very dirty mini van with 3 people already there ( they were neither customers nor guide) to pick us up while I had booked a van with no more than 4 people. Further, on the way back from the trip they clubbed us in another van with another family of 4 plus some other locals. I paid much more to make sure that the transportation was safe and private but i didnt get that, nether did I feel safe nor it was private. My tour was suppose to be in English but none of the guides spoke English. On top of it in the arrangement we were suppose to get a private tent for dinner but we didnt get that and we had to dine in a large tent with others. I find it strange that how a company like trip advisor together with Viator let this kind of operators dupe people like us. Do they do due deligence before letting these operators use viator for arranging trips? I blame trip advisor, viator and this tour operator for spoiling my experience. I expect trip advisor (viator) to return my money and also make sure that this operator is not able to advertise using their website.