20 Jun 2024
- I've booked for an Italian speaking guide : the guide COULDN'T speak Italian AT ALL, he just confused Italian with Spanish.
I'm Italian and I'm a language teacher too : I had to translate from English/Spanish the explanation to my friends who couldn't speak English.
- We didn't visit all the places listed in the tour.
- The tour lasted 3 and 1/2 hour , instead of 5 hours, as stated in the voucher.
- The pick up and drop off should have been at our place or, at least, close to it: but it wasn't : we had to take a taxi to arrive at a very far meeting point.
Not to mention all the arrogance he had during all the tour...
I contacted EASYTRANSFER but they didn't help us at all.
When I reported everything to the broker company where I had booked the guide (GETYOURGUIDE), they just denied everything, so I couldn't have a total refund.
The company was really incorrect and not transparent.