03 Mar 2025
My pick up was scheduled for 7AM, with an English speaking guide. I was finally picked up at 8:30 AM and unfortunately the driver spoke no English. The zip line experience itself was very good. When I returned to San Jose I called the tour operator to voice my dissatisfaction. She (Victoria) said she would check and get back to me the next afternoon. No returned phone call so I called the tour operator the next morning. She said she would check and get back to me. She called back later that day and said I was offered free drinks and a free tour on the hanging bridge. No free drinks were ever offered or taken and the hanging bridge wasn’t explained as partial compensation for the their screw ups.