21 Oct 2024
We were scheduled to be picked up at 9 am, and at 9:15, still no one had arrived. At that point, we start trying to get in touch with someone, but with no results. By 9:30, the operator canceled the tour. Thirty minutes after the official start. The operator didn't contact me to cancel (they only did the automatic cancelation through Viator), and they didn't provide a reason. At this point, we were not able to book anything to replace this tour. This tour was one of the top experiences that we were looking forward to on our trip, and for it to get canceled 30 minutes into the tour time without anyone showing up or contacting us personally was more than disappointing. I just can't express enough how frustrating and disappointing this was for us.