23 Jun 2025
If I could give this zero stars I would. We booked the trip 10 days or so before our chosen date. Reminders were sent out the day before and our money taken. The morning of the trip we arrived in Trogir, but as no name of the boat had been given to us we had to ask every operator if we were with them. Turns out we weren’t with any of them. After waiting around for a very stressful 40 mins I finally rang the number in the booking form to be told the trip was cancelled due to “generator problems”. We had no emails or communication of any kind about this, although they had all my details. So we got up early, paid for all day parking in a busy city and had an awful experience all for nothing. I then sent several messages regarding a refund with none being acknowledged for 5 days. Only by leaving a negative review did I finally get confirmation that a refund had been sent, with no apology for the way we were treated. All in all a very poor customer experience and all trust in this operator destroyed.