29 Mar 2023
Not worth the time or money.
My wife and I booked this as part of our honeymoon trip. Information on this site and on the Burj's website is vague and in the case of this brunch at the time we booked back in January, misleading. A couple things to make sure you are aware if you are considering this:
-The Burj Club is not associated with At the Top, the main company that handles tours of the observation decks for the Burj Khalifa. The Burj Club is located on the third floor of the building.
-You will not get any access to the 124th or 125th floor via this experience, despite how any of the ads may be worded. You need to book this separately.
My wife and I found this out after we arrived, and we were not the only couple there that fell for the same trap. We got the manager involved, who while did try to help us with empathy, ultimately could not do anything. So we were stuck having paid for a brunch that lacked the essential element that justified us booking it in the first place (we stayed at an all inclusive resort. The food at the brunch was not much different).
And too add insult to injury, after 30 minutes of back and forth and coming to the conclusion there was no resolution, we decided to stay and eat what we paid for. My wife asked for a cocktail and the server "had to check and make sure that was part of our package"...I had the booking in hand showing we had purchased the alcohol package.
If you are like us and have limited time to spend in Dubai and want to save money, this is not worth it. We wasted precious time here and it made for a low note in our trip.