Evening Desert Safari Dubai – Desert Raja

The tour was really good. The guide took great care of us and got us to the top of the queue for the meal and activities. There was no waiting, unlike other groups. Enjoyed the dune buggy most. The camp was also nice. Good food and entertainment. Highly recommend

I would like to commend Mr. Khan for his exceptional service as a guide. It is evident that he is passionate about his job, and he goes above and beyond to ensure that his guests have a great experience. His expertise and knowledge of the desert are impressive, and he makes sure to share this knowledge with his guests.

Hi, I had booked evening Desert safari activity with you for 18th of March having the Booking ID #159971231. I had received only one intimation from you on booking this activity directly from your website over my email. The email clearly mentioned that the below Evening Desert Safari Saturday, March 18 2023 @ 14:00 - 21:00 2 People. But, at the mentioned date and time there was no one to pick me up from my hotel. I immediately called the mentioned number in the email at around 2:10 pm on 18th March. To my surprise, I was told that the car had already left. It came to pick me at 1:00 pm. They also said that they waited till 1:30 pm. I can vouch for the fact that I was in my hotel from 1:45pm onwards on the same day. I was not intimidated that I will be picked up at 1pm. While booking as well, the website asked for time slots and I specifically selected a 2 pm slot which is also mentioned in the email you sent. No one called me on my cell phone from any UAE number as well. On contacting your office, I was told that the details for pick up were sent to my whatsapp. I do not have whatsapp in my number. Nowhere in this email from you or in your website it was mentioned that I had to have a whatsapp number to book the activity. I also requested the guy whom I contacted over phone if they can arrange for the activity the next day. He said to me that they cancelled my activity. I also asked for refund procedures but they said that they cannot help. I don't understand why my refund was denied when I was there in the hotel at the time it was mentioned in this email? I am feeling cheated in a foreign land. Either you should have mentioned about the early pickup time in any email or you should not have let me choose the 2pm timeslot. We as foreign nationals do not have knowledge of these facts that you think are so obvious. Please provide a refund of my booking as I never availed this activity from you. I tried to contact you over email but your email id [email protected] and [email protected] are not receiving any messages. the emails are not getting delivered.