12 Dec 2024
This is our first time booking activity with Viator, however it went terribly with the whole trip experience. First, our pick up was delayed for 30 minutes although the driver called, then no greeting or introduction at pick up or during the driving neither providing the bottle of water as the voucher includes. The miracle garden is small and crowded and it only took us less than one hour to finish walking around the whole park. So, we were expecting the second trip would be more fun. When we were dropped off at the second destination , the driver told us he would be in the parking lot waiting any time that we would be out. The park is big but mainly for shopping and eating. So, after self touring at the Global Village for around 1 and half hour then we called the driver and walked out the park to expecting to get picked up as he told us originally since we were finished. However, surprisingly our driver told us over the phone it would be a while since he wasn’t around which was odd. Since when we called him we were already out, so by no choices, we had to wait at the parking lot, wasn’t think it was 40 minutes long waiting before our driver finally showed up then led us to his car which has been parking there for the all time, so not sure what happened? No explanation from our driver only silence driving whole time. In conclusion, we spent more money on these two trips and hope would be a fun and guided experience but totally not. We were really regretting made a bad decision to book this trips. Instead we should call a taxi and buy tickets ourselves and it would be much cheaper and mor enjoyable trips than this one.