19 Mar 2020
I hate writing bad reviews but my experience with this company is something other travelers should know about to make an informed decision.
We booked a Tala Game Reserve tour with the company, they wanted a deposit and I was glad to do it. Since we were doing some extensive travel beforehand I paid the full price off far in advance. I was a little concerned at the time because they took a long time to get back to me and confirm the actual start time of the tour, but eventually they did.
Now our travel plans are cancelled because of the current virus situation. I've now contacted them several times to cancel the tour (scheduled for March 27th) and get a refund. I've gotten no response at all. Very disappointing.
Based on this experience I really can't recommend this company unless of course you can manage to pay on the spot when you are assured of getting the service paid for.