29 Jul 2025
I booked the private felucca ride tour on the Nile River in July 2025. My ticket said a 6 pm pick up, but they never came. I messaged Karim as his number was listed as the contact on Viator's website. Nearly an hour later, I received a message from him saying my "booking was not clear" and asked if the tour could be done the next day. It could not. I asked what he meant by "not clear," and he did not clarify.
So, I never did the felucca ride. Not the end of the world, and I will get a refund (contacted Viator and they promptly settled it for me). However, I would suggest that if anyone books a tour through this company to check in with them a day or so prior to make sure things are "clear" with them. The fact that they didn't initiate any contact to clear up confusion beforehand and likely would not have contacted me at all if I didn't reach out to them first definitely gives me pause before booking anything with them again.
Lastly, of course the company offered to arrange a tour the next day etc... but that didn't work for me and my timeline so oh well....