11 Jan 2023
I had never booked any experiences through Tripadvisor, this was the first (and would have to think twice before trying it again) since the tour never materialized. I paid on the 29th of December and received an email, indicating that I would get an email with a survey and more details "shortly" to custom our PRIVATE & PERSONALIZED tour.
Never heard from anybody back. Since our tour was scheduled for the 1st of January, I got concerned and tried to contact the operator and the guide the day prior, the 31st of December. Again, no reply.
I finally got a communication at 10:40 am of the "day of" the tour which was scheduled for 12:00 noon. By that time, I had already made other plans and cancelled it trough my CC.
Overall, it was very unfortunate and disappointing. Most of all, unprofessional.
Hopefully, someone from the coordinating company reads this message and can fix this so that it doesn't happen again.