27 Aug 2024
In April 2024, we booked this 3 day Gaspe tour from Montreal for our trip in August 2024 only to have the company call to cancel the trip less than 48 hours before it was to leave. Our entire trip to Montreal had been planned around the tour dates. Our tour was to have been in the middle of the week we were spending in Montreal. We suddenly found ourselves without a tour that had been my travelling companion’s dream and without any accommodation in Montreal. When we asked Concord what we were supposed to do about accommodation they just said they would refund our money for the tour. We could not take the tour later as we had firm travel dates and airline tickets back home. We did manage to get a hotel room for the 2 nights but paid a premium as it was last minute during high season. We were very disappointed and angry at how Concord treated us. Think twice before booking with Concord as they don’t seem to have good business practices