18 Jun 2023
Thank you for your response. First, I'd like to reiterate that our tour guide, Liam did an outstanding job with the day. We learned a lot about Irish history. Things that TripAdvisor should work on:
1. Send a copy of the detailed itinerary to the tour guide. Liam had no direction as to what the advertisement described, which was detailed. We basically had to create an itinerary Instead of the plans detailed on TripAdvisor.
2. Covey the dropoff and pickup locations and times to the tour guide. Having to make adjustments at the last minute is stressful.
I do have to disagree with Liam's account with making 5 calls to me prior to the tour. I received only one call, and no message was left. I did not know who was calling, and without a message, did not return the call.
Thank you for engaging us in regards to feedback. I hope your can better communicate with your guides in the future.
Brandon Suedekum