Go City | Sydney Explorer Pass with 25+ Attractions and Tours

The Go City passes for Sydney that we purchased (5 attractions for 4 people) saved us a lot of money. A few attractions that we chose required advance booking (Opera House Tour, Harbor Lunch Cruise and True Crime Tour) and this was clearly noted in the notes on the app so I did not find that part difficult with a little pre-planning. Highly recommend the passes.

Our recent experience with the Sydney 5-Day All-Inclusive Go City Pass was disappointing and frustrating. We purchased the pass for four people spending nearly $2k, hoping for a convenient way to explore the city. Instead, we faced several issues that made the experience anything but enjoyable: 1. **Concurrent Day Usage**: Unlike other Go City passes we've used (e.g., in Los Angeles), the Sydney pass requires consecutive day usage. This critical detail wasn't clearly communicated at the time of purchase. Unfortunately, three out of our five days fell during Easter holidays, when most operators were closed despite claiming otherwise on the website. This left us unable to utilize the pass effectively, wasting days and leaving us out of pocket. 2. **One-Time Entry Rule**: You can only visit each attraction once, which wasn’t made clear beforehand. Unlike other city passes that allow multiple visits to favorite spots, Sydney's restrictions significantly reduce its "all-inclusive" appeal. 3. **Booking & Operational Issues**: Sydney seems ill-prepared for Go City passes. Nearly 90% of experiences require advance booking. The website often provided inaccurate operating days and hours, and many attractions were closed on holidays, despite the Go City site stating otherwise. 4. **Technical Problems**: Pass scanning rarely worked, causing delays and complications at almost every site we visited. 5. **Blue Mountains Attractions**: Out of the 28 listed experiences, approximately nine are located about 120 kilometers away in the Blue Mountains. Many visitors may find it impractical to travel such distances, further reducing the pass's usability. 6. **Misleading Mobile App Discovery Walks**: Four of the listed experiences are essentially self-guided mobile app discovery walks. However, you’re only allowed to choose one of these walks, making it misleading to advertise them as four separate experiences. 7. **Seasonal Limitations**: Many of the boat trips and walks listed as experiences are seasonal. Several were not running during our visit, further reducing the already limited options available. The most disheartening aspect was Go City's customer support—or lack thereof. Hours spent on calls and app chats yielded no solutions, only indifferent responses from overseas representatives who seemed uninvested in addressing our concerns. We were left feeling that Go City prioritizes profit over customer experience. Their lack of accountability and poor service have put us off ever using their products again. We hope Go City will take these issues seriously and improve their services. At the very least, we believe we are owed a partial refund for the unusable days and the inconvenience caused.

We loved Sydney. There was a lot to see. Unfortunately we were not able to tour the Sydney Opera House - we should reserved those spots before we left. Otherwise, we rode it several times voer the 48 hours and visited the Rocks and took a cruise on the Sydney Harbor boat. Lovely.