Private Arrival Transfer: Honolulu International Airport to Oahu Hotels or Cruise Terminal

Ivan was amazing. Very sweet and friendly! Cannot recommend them enough! Side note; the flower lei’s were beautiful ????

After booking 3 x Private transfers for a group with 10 pieces of luggage over a month in advance, was told when I called to confirm that there was no guarantee the transfers would be private (despite me booking directly on their website and receiving emailed confirmations) and that it was likely “dispatch would fiddle with my booking” the night before according to how many drivers they have. DO NOT TAKE BOOKINGS YOU ARE UNABLE TO FULFILL. Woeful service, will never use this company again.

I'm highly disappointed in the service we received. I came with my parents, son and foreign exchange daughter to Hawaii for an unforgettable vacation and their vehicles and employees are less than desirable. While our first driver was friendly and gave good recommendations even she had a bad attitude when we tipped her $30 dollars, rolling her eyes after counting it. That is an approximate 24% tip so it's not like we were cheap. Standard is 15-20% or 4 to 5 dollars per person so we were above standard either way. I received notice that our private shuttle was waiting for us at the Honolulu airport when we landed. The email I received specifically said not to go outside, yet the text said to come outside so that was confusing. When we came outside I approached the lady with the Speedishuttle shirt on and she said to me , "What, who are you?" I told her and she then said, "Fine sit over there," then she walked away. 10 minutes went by then another 5 and then she said, "Your shuttle isn't here yet, you'll just need to wait." We continued to wait another 10 to 15 minutes. Finally our shuttle arrived. I did order the personally package so we didn't have to ride with anyone else as there were already 5 of us and we each had 2 bags and our carry on. The driver didn't offer to help with any bags only opened the back of a less than Par white van and toss our stuff in. She was friendly however so that was nice. Next came drop off. We stayed at the Hilton Hawaiian Village Waikiki. Now you are the service that they advertise on their website. They shouldn't do this as we were dropped off, not at the reception area where others were being dropped off by cab, taxi, limo and others. No we were dropped of in some weird garage quit some distance from the hotels reception desk and made to walk there with all our luggage. The day before we returned I received a confirmation call for our pick up. Let me tell you, that person should not be making calls if they know nothing. When she called, she wanted to confirm a pick up time of 9:15, my email and scheduled pick up time were 9:30. When I asked her to confirm this she snapped at me, " I said 9:15 not 9:30." She then said pick up was at Hotel Grand Island. I said we are at the Hilton Hawaiian Village Waikiki. And she said, "So? We pick up at the Hotel Grand Island." I said to her, "Excuse me, so we need to get ourselves to another hotel is that correct?" She said, "Ma'am I do not know, I only know that sometimes we do not pick up and drop off at that same location, you'll need to ask your front desk, is that all?" I said okay I will find out from our front desk. I was very offended by her rudeness and tone. She should not be making reminder calls if she is unsure how things work. The thing is that it is not another hotel it is the Grand Islander tower which is a tower within our hotel. It was the same location we were dropped off. The driver that picked us up to return to the airport said maybe 5 words to us the entire way. Fine not a people person, but probably shouldn't have a job transporting PEOPLE. But my biggest problem here was the vehicle. First they sent a handicapped vehicle so the drive hand to lower the ramp for us to even get into the vehicle. It was so hot inside and we had to actually ask him to turn on the air. It got so much better when we hit rain on the freeway and my daughter said mom I'm getting wet and I look back to see the top of the vehicle is dumping water on her. Literally raining in water on her. Are you freaking kidding me. I paid $250 dollars and change round trip for the worst service and now for my kids to have water dumped on them inside a crappy vehicle. Luckily for us my son had his hard computer case not his soft one because his computer case was also wet when we arrived at the airport from the downpour inside their vehicle. The driver never asked if everyone and everything was okay nor did they apologize only stood there as we unloaded our things and went about our day. I was so mad I almost screamed.