19 Jul 2023
I booked this flight for me and my wife with Viata. Viata informed me that Wild Horizon will conduct this flight. However, eventhough we were in Victoria falls Elephant Hills Hotel Wild Horizon did not contact us for this flight. When I phoned them previous day they said that there was no booking for us. Then I got my Cosmos tour manager in Victoria Falls who was an employee of Wild Horoszon to find out this booking, but he also could not find. I could not contact Viata office in USA as my phone did not allow me to call as my phone was on roaming. Then I had to ask my daughter in Australia to contact Viata and check about this booking. Then Viata had confirmed that there is a booking. With this information I again contacted Wild Horizon and found the booking. There was some miscommunication between Viata and Wild Horison. I had to spend about half a day to sort out this booking. I had a very stressful time until I could sort out this. I am very unhappy for this stressful saga