15 Jul 2023
We, alongside two other couples, were waiting in wain for a guide that never arrived.
When we called the tour operator the explanation was first that they couldn't find our booking.
When we pointed out that we had the booking confirmation right in front of us, the explanation changed immediately and it was then that Viator, the platform where we booked the tour, had had technical problems for many days and our booking was therefore pending in the tour operator's system and the guide had therefore not showed up.
While I find this second explanation unlikely, given that it changed immediately when we pointed out that we had the booking confirmation, if it is correct, why would the tour operator not inform pending customers of technical issues? If informed, we could rebook or find alternative technical solutions.
In any case, I do not have much to say about the tour itself, but the tour operator is not reliable.