11 Apr 2024
this review concerns the driver : such deplorable service and behavior from our driver. It started in the morning by offering us extra services that if we accepted we had to pay in cash without the company being aware. Then at noon the driver told us he was at our disposal but didn't answer us for an hour. He claimed to have been stopped by the police. I sent a message to notify to sluzeb the situation and following this the driver was oppressive towards us all afternoon, constantly asking me to send us a message because otherwise he would be fired. This type of behavior harms the image of your company and we were extremely disappointed with the day which cost us around 100,000 yen.
This was supposed to be a moment of relaxation and not an oppressive moment.
Edit : the company has been notified and responds that they are taking the problem seriously and are continuing investigations