Turkey Travel Hits ( Eyewitness Travel) was like my personal assistant through our my trip, I am seriously thinking they do not sleep and standing by there for you all the time! As soon as I booked, they asked my details to book me the return flight to Cappadocia, then sent me my tour itinerary, it was very clear and has all the details I wanted.
The company pick us up from Cappadocia for the two days tour was a very good company too. They managed to find us a balloon ride in short notice and it was very reasonable price too. We didn't plan to have the ride, but other tourist on the same tour highly recommended, so we went, it was professional and safe! The one night hotel stay was in a very good hotel, we have Elysee Cave Hotel, it was a little problem with the room, at the same time Turkey Travel Hits sent me a message asking how was my 1st day tour? I was like wow very good after sales services, so I told them my problem with the room, within seconds they replied and promised if the hotel has room available they will request a room change for me. ???? A few minutes later we have a room change, all sorted.
The tour in Cappadocia was so good too, you get to see almost everything. The shopping programme was little annoying but I guess they need to make their living.
At the end of the tour, when we fly back to Istanbul, the Ajet airline cancelled our flight due to bad weather, I was so panicky as I booked tour the next day in Istanbul. I messaged Turkey Travel Hits, within seconds they replied again, although not much they can do, as it was due to the weather, it wasn't anyone fault, the airline has only one or two person speaking English, no information given, we were so worried, Turkey Travel Hits was there trying to give me all kinds of support and calm me down. I was so glad they were there, from 7pm till 10pm, they were on the WhatsApp to give me all the support ????????. Until we were given a hotel room to stay a night, they told me that next day as soon as I check in, I should give them the flight details, so they can rearrange the pick up for me. So I written a message next morning around 7:30am, thinking they will read my message when they start to work at 9am and has plenty of time to rearrange my pick up before I land. No! Within seconds they replied and have everything sorted for me! They even sent me a video to show me how to go to the right place to get my return pick up from the airport back to the Istanbul hotel. This kind of after sales services I think every business should learn from them. I had to say thank you so much for everything! Your help is appreciated ????????????
The travel arrangement was well coordinated and itinerary suited well for our schedule and time of stay. The guide was so much fun to be with. Te agency was available via WhatsAp at all times to answer any questions and response were prompt. The hotel had a great view at the roof bar. We had a great time. Definitely would recommend this trip.
We had the best experience with Murat. He was super knowledgeable, kind, caring, and very informative. I have learnt so much about this beautiful historic city of Istanbul thanks to him. I definitely would recommend everyone to have the same great experience as I did by touring Istanbul with Murat.