07 Sep 2023
Driver stopped by police leaving the parking garage. Did not have correct paperwork. We had to speak with the police and tell them we booked airport transfer through Viator (and show them our confirmation email) before they would let us leave. At least a 30 minute delay. My wife and I both had flashbacks of the movie “Taken”. Really an unacceptable experience. Strongly recommend that Viator not use this provider again. Raises serious concern about whether I can trust Viator in the future.