29 Jan 2023
I booked a local tour in Turkey. I was 25 minutes early and waited until 15 minutes past the meeting time. The office was locked, no guide showed up, no one responded to my message or phone calls. A man in the street told me they are closed, and TripAdvisor confirms this. I requested a refund but Klook refused it because the operator says they were there. This is a lie. Very poor customer service from Klook and Istanbul Walking Tours.