19 Mar 2019
3 couples booked the Hoover Dam & Black Canyon raft tour through Viator on March 18/19. Go123 provided the tour. We received confirmation and booking numbers. Credit cards were debited. March 19/19 we received an email from Viator saying the tour was cancelled. I phoned Go123 and was told the raft portion was through a different company and our tour date was full, so unavailable. They said they only contact the raft company after payment and confirmation. Never on Viator site did it say tour involved 2 companies and confirmation meant nothing unless raft portion was available. Viator was just as useless. They did not know 2 companies were involved in the tour, did not know why it was cancelled and could not even find out if any alternate dates were available. We wasted a lot of time with Go123 and Viator. We are back at square one. All we got were useless apologies from 2 useless companies. At least we will get a refund in 3-5 days.